Questions for the time (FAQ)

In this section we provide the answers to 80% of questions that make us very recurrent daily.Please take a few minutes to read it, you may find your answer here

I want to consult a price about a product

The 90% of queries we receive are related to product price queries, on our website we have listed the 80/90% of car models.Please first search on our website using the search engine or the navigation menus by car models.

If yet, you don’t find your model then you can contact us by Whats app and we’ll address you as soon as possible (in the trading time)

2 - I sent my query by Whats app and don't answer me

We always respond to all queries, as far as possible as soon as we can, and we do so by order of chronological arrival of queries, so we advise you to first visit our website to locate the info you are looking for.

Some users make continuous use (including abuse) of the service to send many questions and continuously, which makes the service collapse and delay the waiting list of other users.To avoid this, please be brief and be patient, you will be answered as soon as possible.

3 – Do not send the query several times with the intention to upload it (UP)

We respond to the queries chronologically, send the queries several times every 5 minutes, as some users do, with the intention of “saltar” positions in the Whats App chat history to place up over the other users.

Again we ask you to be patient, you will receive the answer within the next 24 hours, and if you do not receive it, then try to send us a reminder

There’s a lot of fraud on the internet, how do I know they won’t cheat if I buy something?

Unfortunately, it’s true that there’s a lot of fraud on the internet and many users have been the subject of fraud by pirate sellers who have received payments through a “phantom”, “phising” or other social fraud techniques.

To avoid this, you can follow a series of very simple purchases to check the company’s veracity:

A real physical direction
A real phone number or contact form
Registration in the Mercantile Register
Passarela of secure payments
Ancientity of the Company
SSL Protocol

Benefits of buying in real physical stores

The immense majority of users, not to say all, always look for the best offer on the internet, the chollo, the ganga, etc.

Do not deceive, everyone does it, we always look for everything we like at the best price possible.

But there is a great difference between buying on a distance online to someone who has no contact information and buying from a company, who in addition to having an online store, has one own establishment to attend the customer.

Physical shops vs online shops

But although we all like to buy cheaper you have to have a series of precautions if we’re going to acquire some product or service, whatever its nature.

With the globalization of ecommerce many are the online virtual stores that have gone proliferating in recent years, but OJO, not all are real stores and not all are legal.

Many competitors take advantage of launching an online store from their home with a very lower expenditure than a physical store and sometimes offering very attractive prices, competing twice unfairly against the physical stores.

Over the past few years, we’ve been experiencing a fairly important crisp in the market of physical stores that have not adapted to the new technologies.

This has taken advantage of many Startup to compete in prices with other companies on the market but based on sacrificing the quality of the service.

We are sure you won’t know anyone who has not had a bad experience for buying an irresistible offer at a much lower market price.

The cheap at long comes expensive, it is always fulfilled

Unfortunately, the proliferation of online stores that do not have a real support in the form of establishment or someone behind that gives the face, has contributed to the proliferation of clandestine pirate stores that do not pay any tax and in exchange can offer some falling prices.

Well, if you’re willing to buy that irresistible offer on a web in which in your contact section you don’t have any address, no contact phone, you only have an email (and above is a thankful email of the type hotmail or similar), you don’t have a policy of sales, privacy, shipping, processing of personal data, privacy policy etc, you should take into account the possibility of being buying someone with whom you won’t ever contact or you’ll see the face.

In case of having any incidence with the purchase, of having to make any claim, return or change, you will have it very difficult for your probelma to be solved, and that in the best of the cases, in the worst there have been people who have never received anything and the pirate store has disappeared with your money without leaving any trace.

Offline sales

The offline sale (in physical store) is much more personalized, we can in many cases have a better knowledge of what we buy, we can ask the seller our doubts and we can be more secure of the game we’ll get to our purchase.

In addition, we will be able to provide a more effective after-sales service if so.

It is in these cases when the figure of the counsel enters the scene.The seller is not only a simple seller, it can also help you solve your doubts and advise you, it is a person who has to be interested in the needs of the buyer and will do everything possible so that the buyer is satisfied and is a recurrent customer (who will buy again).

The product differential paid by the buyer with respect to an online store could be justified in this way:

Product + Advice + Custom Care = Offline Shop Price

A physical store must endure a minimum fixed expenses that you cannot avoid, energy services, supplies, telephony, taxes, waves, employees, social security, municipal taxes, activity licenses, local rental or mortgage quotas, maintenance of facilities and a long etc.The.while the vast majority of online stores do not have to contribute beyond the expenses of a computer, an ADSL and electricity supply.

With such disadvantage of an offline store compared to an online store, it is obvious that the physical store will never be able to have the same competitive prices that an online store can offer, the globalization of online trade has precipitated the closure of many stores, SMEs and speculated physical stores due to insostenibility, the tax pressure is much greater on a physical business than on an online business, to this must be added the fact that many users have priorized the price over attention;

Direct sale of product without attention = online offer price

Online sales

Online sales, most of the times immense, has been reduced to a simple purchase-sale transaction between the buyer and seller, I buy, pay and you send me what you buy and point ball.

The fact that many online sellers have proliferated, has prompted the competition to shut down, many sellers push on the internet to sell their products at the expense of sacrificing their trade margins by approaching them to the cost price barrier.

On the one hand, the great advantage is that the buyer has a lot of offer among which he can choose the best possible price and take an item with a very attractive offer price.

But on the other hand, the disadvantage is that the proliferation of online stores has caused a considerable decline in the quality of service to the buyer.

It does not mean that online sellers are bad sellers, there are very good ones, but the average percentage in issues of scarce or zero attention, untouched guarantees, fraud etc. has increased considerably due to the barriers that raises distant trade.

Platforms of e-commerce

Many online sellers are integrated into e-commerce platforms such as Ebay, Amazon, Ali Express etc.Many of these trading portals "sale" purchaser protection programs, voting systems and valuations based on user experience, etc

But the truth is that the distance and above all the language is a barrier that prevents us from making a query, a claim if the one we have on the other side of the computer is hundreds or thousands of kilometers away and if it also does not speak our language.

Ebay, for example, is an e-commerce platform that only does it is to facilitate and contact online buyers and sellers through an effective online campaign through organic and payment means.Ebay has an effective search engine that helps you find what you are looking for at the best price, but the responsibility that Ebay assumes in case of problems is reduced to the minimum expression.

Problems you can find in ecommerce sales

• The or article/s received/s is very different from its description
  
• The or article/s has not been received,
• The item/s has been received but with damage produced by manipulation and/or transportation
  
• The article/s is not adjust/n to the characteristics and/or benefits defined by the seller
• The or article/s are a falsification of a brand
  
• The seller does not know, does not answer, does not respond to my emails
• The seller does not speak my language
• The contact phone that the seller puts is never operating
• I went to the physical address that the seller put on the page and there is no store

You would be surprised to know the overwhelming number of users who have purchased for this type of platforms and have been the subject of a bad management, a scam or other type of fraud.

To our trade have arrived cases of many users who have suffered bad experiences with online sellers to whom they have a difficult access to be able to claim the product purchased, in the worst cases, many users have lost the money and have never come to receive the purchase.

It’s not that Ebay and similar platforms dismiss, but as merely intermediary they are, they don’t have the ability to properly control the fraud that exists on the internet, which is not little.In many cases when you contact the customer service they tell you that they do everything they can to block the seller’s account so that you can’t make tricks again, but it’s as easy as the fraudulent seller opens another new account and goes on with their fraud.

The Ecommerce platforms invite you to denounce it to the competent authority, when they really are the ones who should be responsible for returning the money or at least making the complaint process, some platforms are responsible for returning the money in some cases and if there are obvious evidence that there has been fraud and they have not sent you anything, but if you have bought a Rolex clock for less than half of the price of what is worth on the market and you receive a falsification, it will cost you a couple of "c..j..n..s" to prove that you have timed and that you have returned the money.

There’s a lot of fraud by intenet, every day more unfortunately, even there’s specilists who serve advanced social engineering using malware and fraudulent tactics to do with the data of your accounts and cards, if you fall into them without realizing you’re lost, when you want to realizing you’ve empty your account or you get ghost charges to your cards.

We insist that there are many users who have been the victims of fraud and that in the long run everything that has been saved by buying in doubtful online stores, they have lost it with grows.Evidently, many times you can get out that irresistible offer you’ve seen, but in other cases you can get out wrong and lose everything you’ve saved in previous purchases.

Benefits of making your purchases at BBSport

Certainly if you’re looking for intenet you’ll always find some online store that can offer very cheap prices, but you’ll possibly save very little compared to if you buy your items at BBSport.

Buying at BBSport you will have the tranquillity that you have a team of people who will address you on the phone or personally in our physical store.

If you have any doubts you can consult with us before buying what you want, sometimes the most expensive is not the best, nor the best is the most expensive.

Always consult with a specialist in the subject, the online seller only purchases you, while the seller specialized the physical store can help you better invest your money in something you really need.

Many times users don’t know what they really want or want to get, they have doubts and even more if the information they get is excessive and through people who are not experts.We will advise you if you have any doubts when making a preparation project